Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Sorena.in. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and any purchases made through Sorena.in.

By accessing, browsing, registering, or placing an order on Sorena.in, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these Terms, please discontinue use of the website and services.

1. About Sorena

Sorena.in is an online retail platform offering a curated selection of lifestyle, fashion, beauty, personal care, gadgets, accessories, home essentials, and other consumer products.

Throughout these Terms, references to "Sorena", "Sorena.in", "we", "us", or "our" refer to the owners and operators of Sorena.in.

2. Eligibility

By using our website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • All information provided by you is accurate and complete.

We reserve the right to refuse service, suspend accounts, or cancel orders if false information is provided.

3. Account Registration and Security

Certain features may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Restricting unauthorized access to your account.

  • All activities conducted through your account.

Sorena shall not be responsible for losses arising from unauthorized access caused by your failure to protect account credentials.

4. Product Information

We strive to ensure that all product descriptions, images, specifications, prices, and availability information are accurate.

However:

  • Product colors may vary due to screen settings and photography conditions.

  • Product dimensions and specifications may contain minor variations.

  • Packaging and branding may vary from images shown.

  • Availability may change without notice.

All product images are for illustrative purposes only.

5. Pricing and Payments

All prices displayed on Sorena.in are in Indian Rupees (INR).

We reserve the right to:

  • Modify product prices without prior notice.

  • Correct pricing errors.

  • Cancel orders resulting from pricing inaccuracies.

  • Withdraw promotions or offers at any time.

Payments are processed through secure third-party payment gateways. Sorena does not store complete payment card information.

6. Order Acceptance and Cancellation

Placing an order constitutes an offer to purchase.

Sorena reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to stock unavailability.

  • Cancel orders suspected of fraud or misuse.

  • Limit quantities purchased per customer.

  • Refuse orders intended for resale or commercial distribution.

Orders may be cancelled before dispatch. Once shipped, cancellation requests will be governed by our Return & Refund Policy.

7. Shipping and Delivery

Delivery timelines displayed on the website are estimates only.

While we work with reliable logistics partners, delays may occur due to:

  • Courier partner delays

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Natural disasters

  • Operational challenges beyond our control

Sorena shall not be liable for delivery delays beyond its reasonable control.

8. Returns, Exchanges and Refunds

Returns, exchanges, store credits, and refunds are governed by our Return & Refund Policy available on the website.

Sorena reserves the right to approve or reject requests based on compliance with the policy.

9. Promotions, Discounts and Coupon Codes

Promotional offers, discount codes, and campaigns:

  • Are valid only during the stated promotional period.

  • Cannot be combined unless specifically permitted.

  • Have no cash value.

  • May be withdrawn, modified, or cancelled at any time.

Sorena reserves the right to cancel orders where promotions have been misused or applied due to technical errors.

10. User Reviews and Content

Customers may submit reviews, ratings, comments, testimonials, photographs, videos, or other content.

By submitting content, you grant Sorena a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for marketing, promotional, and business purposes.

You agree not to submit content that:

  • Is false or misleading.

  • Violates intellectual property rights.

  • Contains offensive, abusive, or unlawful material.

  • Includes malicious code or harmful content.

We reserve the right to remove content at our sole discretion.

11. Intellectual Property

All content available on Sorena.in, including:

  • Logos

  • Trademarks

  • Product images

  • Website design

  • Graphics

  • Product descriptions

  • Marketing materials

  • Text and multimedia content

is owned by or licensed to Sorena and protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

12. Prohibited Activities

Users may not:

  • Use the website for unlawful purposes.

  • Interfere with website operations.

  • Attempt unauthorized access to systems or accounts.

  • Upload malware or harmful software.

  • Scrape, copy, or harvest website content or data.

  • Abuse promotional offers, referral programs, or return policies.

  • Engage in fraudulent activities.

Violation may result in account suspension, order cancellation, and legal action where appropriate.

13. Fraud Prevention

To protect customers and maintain fair business practices, Sorena reserves the right to:

  • Verify customer identity and order information.

  • Cancel suspicious transactions.

  • Restrict Cash on Delivery services for repeat order refusals.

  • Reject fraudulent return or refund claims.

  • Refuse service where abuse or misuse is suspected.

14. Third-Party Services

Our website may integrate with third-party services including:

  • Shopify

  • Payment gateways

  • Courier partners

  • Marketing platforms

  • Analytics providers

  • Customer support tools

Sorena is not responsible for the content, functionality, or policies of third-party services.

Your use of such services is governed by their respective terms and policies.

15. Disclaimer of Warranties

The website, products, and services are provided on an "as available" and "as is" basis.

Except where expressly stated, Sorena makes no warranties regarding:

  • Continuous website availability.

  • Error-free operation.

  • Product suitability for a particular purpose.

  • Uninterrupted service.

Nothing in these Terms limits any rights available to consumers under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, Sorena shall not be liable for:

  • Indirect damages.

  • Consequential losses.

  • Loss of profits.

  • Loss of revenue.

  • Loss of business opportunities.

  • Data loss.

Our total liability relating to any order shall not exceed the amount paid by the customer for that specific order.

17. Indemnification

You agree to indemnify and hold harmless Sorena, its owners, employees, affiliates, partners, service providers, and representatives from any claims, liabilities, losses, damages, or expenses arising from:

  • Violation of these Terms.

  • Misuse of the website.

  • Violation of applicable laws.

  • Infringement of third-party rights.

18. Privacy

Your use of Sorena.in is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal information.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of Sorena.in shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

20. Changes to These Terms

Sorena reserves the right to update, amend, or replace these Terms at any time.

Changes become effective immediately upon publication on the website unless otherwise stated.

Continued use of the website following such changes constitutes acceptance of the updated Terms.

21. Contact Information

For questions regarding these Terms of Service, please contact:

Sorena.in

Email: reachus@sorena.in

Maintained By: ReachMyDoor Ventures

Phone: +91 90142 32443

Address: N Block, 408, Aparna CyberZon, Nallagandla Road, Serilingampally, Hyderabad, Telangana – 500019

Website: https://sorena.in