Shipping policy

Shipping Policy

Last Updated: June 2026

At Sorena.in, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our order processing timelines, shipping methods, delivery expectations, and customer responsibilities.

Clear communication of processing times, delivery estimates, tracking information, and potential delays helps create a better shopping experience and aligns with current Shopify and e-commerce best practices. (Shopify)

1. Shipping Coverage

Sorena.in currently ships across most serviceable locations within India.

At this time, international shipping may be available only for selected products and destinations. Availability will be displayed during checkout.

We reserve the right to decline shipments to locations that are not serviceable by our logistics partners.

2. Free Shipping

We offer Free Standard Shipping across India on eligible orders unless otherwise specified on the product page.

From time to time, free shipping promotions may be subject to minimum order values, specific product categories, or promotional campaigns.

3. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Processing time refers to the period required to:

  • Verify payment.

  • Confirm inventory availability.

  • Perform quality checks.

  • Pack and hand over the shipment to our courier partners.

Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time. Shopify recommends clearly communicating fulfillment and processing times to customers before delivery estimates. (Shopify Help Center)

4. Estimated Delivery Timelines

Estimated delivery timelines after dispatch are:

Region Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Locations 5–10 Business Days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery may vary due to:

  • Courier partner delays

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Operational disruptions beyond our control

5. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via email and/or SMS.

  • Tracking number and courier details.

  • Shipment tracking link (where available).

Customers can use the tracking information to monitor delivery progress.

6. Delivery Attempts

Our logistics partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed due to:

  • Incorrect address

  • Incomplete address

  • Unavailability of recipient

  • Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Mobile number

  • Delivery address

  • Postal code

Sorena.in shall not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur.

Delivery delays do not automatically qualify for refunds, compensation, or cancellation unless required under applicable law.

If your order is significantly delayed, our support team will assist in coordinating with the courier partner.

9. Lost, Damaged, or Missing Shipments

If your order arrives:

  • Damaged

  • Incomplete

  • Incorrect

  • Tampered with

please contact us within 48 hours of delivery.

To help us investigate, customers may be asked to provide:

  • Photographs of the package

  • Images of the shipping label

  • Product images

  • Unboxing video (where available)

Approved claims may qualify for replacement, exchange, store credit, or refund in accordance with our Return & Refund Policy.

10. Refused Deliveries

If a customer refuses delivery of an order without a valid reason, Sorena.in reserves the right to:

  • Deduct applicable shipping and handling charges.

  • Restrict future Cash on Delivery (COD) orders.

  • Refuse future orders in cases of repeated abuse.

11. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and locations.

Sorena.in reserves the right to:

  • Limit COD availability.

  • Require prepaid payment for certain products, regions, or customers.

  • Restrict COD access in cases of repeated order cancellations or refusals.

12. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately based on:

  • Product availability

  • Warehouse location

  • Packaging requirements

Customers will receive tracking details for each shipment where applicable.

13. Shipping During Sales and Peak Seasons

During major sale events, festivals, holidays, and promotional campaigns, processing and delivery times may be longer than usual due to increased order volumes.

We appreciate your patience during such periods.

14. Contact Us

For shipping-related questions or assistance, please contact:

Sorena.in

Email: reachus@sorena.in

Phone: +91 90142 32443

Address: N Block, 408, Aparna CyberZon, Nallagandla Road, Serilingampally, Hyderabad, Telangana – 500019

Website: Sorena.in

Maintained By: ReachMyDoor Ventures

We are committed to ensuring a smooth, transparent, and reliable delivery experience for every customer.